As a business owner, I cannot refrain myself from entertaining hot prospects. No matter how small their budget is, I’ll find ways to give my sincerest advice.
Yesterday was different. I received a call from a lead. He explained what he wanted in his web blah, blah, blah this that. I’m sure I could fill the blank field he left. The web is my playground, peanuts…
“I want it by Monday if possible”, in his snobbish bossy style.
So I explained in great detail of how I imagined it to be until it comes down to the cost, roughly 5-digits.
“What?” he yelled on the phone. “If I ask a non-bumi, I could fetch the price for RM500++ . Why are you charging so much? Are you trying to cheat me? So this is how a Malay do business, greedy and sneaky”, he bombarded.
He continued his gibberish lecture. I figured he’s an UMNO guy, cheapskate, talk-cock, ‘perasan classy’ and most importantly, RACIST. But that isn’t enough to vent my anger in this fasting month. So I listened tentatively to what he said, anticipating my turn to hit back.
There’s a golden rule in service industry; you can only get 2 of the following:
If you could provide all, then I’d suggest you start religion or a political party. Else, play nice with your competitors and vendors.
Remembering the 9-11, hats off. Heartiest condolences. Al-fatihah.