Why I Changed from Maxis to Digi!

In case you don’t know, I changed my mobile plan from Maxis to Digi and I’ve been meaning to write about this for a very long time.

I’ve been with Maxis since it’s inception in 1999. After 11 years, I gave up this bitterness affair. It’s pointless. As a loyal partner, I deserve better, especially if I’ve been paying almost RM100 monthly. Why the change?

1. Cost Issue

With Maxis, I had to call them every time the bill arrives. There’s always some hidden charges that’s not mine. There was once, my bill peaked RM300 ++. It was due to GPRS and my phone is not even Internet capable! It was ok if I had to called once in a while, but it’s not fucking ok, if I had to call them MONTHLY. Such a waste of time.

2. Family or Supplementary Line

With Maxis, it’s only 15 hours of free calls between Principal (me) and Supplementary and RM 30 commitment fees. Digi offers unlimited calls at only RM15 commitment fees. If you’re the type of person who likes to ‘gayut‘ with your girl, this is the best way to do it. Oh and, free MMS and SMS too 😉

3. Barred Phone

Shitty Maxis won’t allow you to call them if your phone is barred! Even if you were to inform them of your payment, you’d have to use a different phone! How fucking stupid is that? If you know your client is owning you money, it’ll be in your best interest to listen to them for any arrangement/adjustment, not totally block them. So for Customer service, NEGATIVE!

Digi, well.. I haven’t got barred yet.

4. Rewards

Being loyal for 11 years doesn’t pay off. I only knew that calls to other Maxis on your birthday are free when I changed to Digi from a friend. All this while, they did not bother to inform me of any rewards. They like to keep their customer in the dark kot? Other benefit? Not ever! As for Digi, non yet still too early.

Simpler Calculation

Maxis: RM 50 plan + RM 30 supplementary = RM 110.
You’ll have to fight for the difference every month and you don’t even know what’s it for! Talk about integrity..

Digi: RM50 plan + RM15 supplementary = RM 65.
That’s more like it. Make small money but honest 😉

Those four reasons are good enough for me to jump boat. Maxis don’t need my shitty money, it’s ok, I’ll give it to someone else. When will they learn, that telco business is about trust? I guess they won’t.

Although I have to admit, I often get drop call especially while driving (changing base station to another) but that’s just a pinch and it doesn’t really bother me.

ps: German 3rd place. Not bad for a very young team

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