Immigration Office Needs Reform

We’re planning a trip up to Krabi this weekend and I realized that my passport is shy 3 days from having 6 months ‘grace period’. A visit to the immigration is inevitable.

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Having failed to renew the week before, I arrived there early, 7.30 am. The line was already by the hundreds. My turn will be the 128th.

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At about 1030 am, they did what happened to me the week before. They hung up the ‘offline’ signboard. It’s so apparent that this happens a lot of time, they even have a proper sign for that. Anyway, to those who didn’t get the number for the day, they have to come tomorrow. Immigration is only going to process a limited number of passport per day. This is due to the new polycarbonate passport being implemented.

At about 11 am, my number was finally called. By 11.30 am I was ready to make my move. It took me 4 hours to get sorted and still have yet to receive my passport. I have to come back tomorrow for it.

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5 years back, it only took me 1 hour to renew my passport. The expectation was raised so high, that immigration officers are finding it tough to bolster these KPIs.

My suggestion to immigration is, please don’t strip off your old system to replace with a faulty one. At most, they should have 30-7o output ratio of new passport. This way, even it’s down, they can use the old system as back up. A drastic change in security direction and a massive load of public deserves a better planning.

ps: I recently attended a training and I realized the mother of all my negative aura comes from politics and this blog.

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